Return Policy

Last updated: September 22, 2026

30-day return policy

You may return an item within 30 days of the delivery date.

Change-of-mind returns

To be eligible, the shears must be unused and in their original condition, with their original packaging and any accessories that came with them. You are welcome to open the packaging and inspect the shears, but please do not use them for cutting. Shears that have been used for cutting are not eligible for a change-of-mind return.

For change-of-mind returns you pay the return shipping. We do not charge a restocking fee.

Exchanges

We do not offer a separate direct-exchange process for change-of-mind requests. If you would like a different model, return the eligible item under this Return Policy and place a new order for the model you want. Replacements for defective, damaged or incorrect items are handled separately, described below.

Shipping charges

Standard ground shipping is free. If you chose a paid or expedited shipping method, that original shipping charge is not refunded on a change-of-mind return. We do not deduct a standard-shipping charge from your refund if you were not actually charged one.

How to return an item

1. Email info@shearstore.com with your order number and let us know you would like to return your shears.
2. Send the shears, with your order number, to: ShearStore.com c/o Returns, 12005 Swallow Drive, Austin, TX 78750.
3. Use a trackable shipping method. We recommend adding insurance, though it is not required. We cannot issue a refund for a return we do not receive.

Refunds

After we receive and inspect your return, we will refund the applicable amount to your original payment method within 5 business days. Your bank or card issuer may take additional time to show the refund.

Defective, damaged, incorrect or non-functioning items

If your shears arrive with a manufacturing defect, arrive damaged, are the wrong item, or do not function properly, please email info@shearstore.com within 7 days of delivery. We handle these cases separately from change-of-mind returns:

• When a return is required, we cover reasonable return shipping.
• We cover shipping of the replacement.
• We will replace the item when possible.
• If a replacement is not available, we will refund the applicable purchase amount to your original payment method.

Care guidance

The care advice on our Essential Care page is general maintenance guidance. It is separate from this return policy.

Questions

Email info@shearstore.com. ShearStore.com is operated by Nisbat Industries, LLC DBA ShearStore.com.